John* was a manager and held a very responsible position at the Care Council in Wales.

It was a challenge to deliver the services with a decreasing team and multiple stakeholders.  Does this sound familiar?

We explored with John* what issues he was facing. One of the biggest things was to process the work of his department in a manageable way. We discussed how he could gain more control over the process and indeed his working life.  In went away much clearer on what he could and could not influence.

* name changed for confidentiality.