West Kington is a horticultural nursery based in the South West of England. Mark is one of it’s Directors who invited us to design an appraisal programme for their staff. We reviewed what had been done before and put in place updated paperwork and helped Mark and the staff through the process. The result was that we were invited back the following year to do it all over again. The staff are now clear on their job roles and motivated about what they need to do for the rest of the year.